Soulless but okay stay

Had a one-night stay and felt like the hotel was stuck in a time warp. The dining area was closed, breakfast was decent but kinda sad in a bar with only a few people around. Staff were nice, but seriously, it felt like The Shining. No hot water either, which was annoying.

Spacious and clean room. The staff were helpful and attentive. I enjoyed the comfort of the bed. The area felt peaceful at night. The power shower was fantastic! 🌟

Feels like home

We had a nice 1-night stay. The room was spacious, but the bathroom could use some love. Loved having a big bath option! Breakfast was decent with self-service, which made life easier. Ash and Emily at the bar were super friendly. Just wished the carpets were cleaner. they felt a bit worn out.

I had a pleasant stay at the Urban Hotel in Grantham. The spacious room offered comfort for a single traveler like me. The staff created a welcoming atmosphere, though the cleanliness could improve. a decent experience with room for enhancement.

The comfortable beds and clean bathrooms were standout features during my one-night stay. the overall experience fell flat due to a chaotic atmosphere, where managers were serving meals which hinted at staffing issues. Afternoon tea was particularly disappointing, missing clotted cream and substituting with an inferior option. While the spa treatments were lovely, the crowded environment detracted from relaxation.

The Double Room was quite spacious and had a nice modernized bathroom, which I appreciated. some areas felt a bit dated. I was hoping for a better shower experience, honestly. The room was warm, though, and well-maintained. Not bad overall!

enjoyable stay with helpful staff and a lovely swimming pool for relaxation

Warm hospitality, comfortable room.

Consider pre-ordering your dinner through room service to avoid long wait times in the busy bar area during weekends.

I appreciated the warm ambiance of the Urban Hotel, with its well-decorated common areas and comfortable seating, making it easy for seniors like me to relax and enjoy a peaceful stay.

Add more accessible facilities for seniors.

Great staff and a comfortable room

I had a pleasant stay with friendly staff making me feel welcomed, especially during dinner service. My room was quite comfortable and nicely furnished. I did find some areas that could use improvement regarding cleanliness as some spots seemed neglected.

The staff were so friendly! Our dinner was a highlight, with my daughter's dessert brought to the room. Just wish the breakfast had a better selection.

We had a lovely dinner with excellent service, our waitress was the best. They even brought my daughter's pudding to our room when she wasn’t ready!

It wasn’t exactly cheap but still acceptable for what we got.

Decent stay for a concert weekend

We enjoyed our time here, especially the easy access to nearby Belvoir Castle. The comfy bed and reliable Wi-Fi allowed us to relax after a night out. a functional choice for events in the area, but seek alternative dining options as the hotel restaurant is limited.

Spacious double room but outdated decor. Liked the free parking and 24-hour reception.

I really enjoyed the delicious afternoon tea with Prosecco, and the massages were incredibly relaxing. the gym equipment was a bit old-fashioned. I'd definitely come back again soon!